LB Healing Products
Mudgee, NSW:
Ph: 02 6373 3419
email: sales@grainmills.com.au 

LB Healing Products
Sydney/Bondi Beach:
Ph: 02 8021 0317
email: lisa@grainmills.com.au 

International:
Ph: +61.263 733419

How do I order items on this site?
Just click on the shopping trolley to go to the order area, you can either leave the item in your "basket" and keep shopping, or proceed to the checkout. Try it out if you like, as long as you don't enter the checkout or enter any credit card or personal details in the ordering section. Details are only forwarded to LB Healing Products after you have entered the checkout area and completed the transaction.

Payment Information: 
You can charge your purchase via Bankcard, MasterCard & Visa. Or pay through Direct Bank Deposit. You can also mail in your order and pay by money order or cheque, please allow 3-5 days for processing. Please do not send cash. Orders with insufficient funds will be cancelled immediately. GST must be charged for all Australian Residents. The current Australian GST tax is 10%. Please also note International residents are not required to pay sales/GST tax. Postal Orders or Cheques (payable in Australia) should be sent to: LB Healing Products, Locked Bag 5000 Bondi Beach, NSW 2026 Australia

 Backorders:
All IN-STOCK merchandise is shipped immediately. Back-ordered items will be shipped, as they become available. Each back-order will have different shipping times depending on the item bought, with a usual minimum back-order shipping time of two weeks and a usual maximum of four. Please feel free to contact us regarding shipping times on specific items. 

I've never used a credit card over the internet, how does it work?
Very similar to other methods you've probably used, like touch-tone-phone transaction such as paying the phone bill,
or giving your number over the phone. The retailer processes the card details through his bank and your goods are despatched. Funds are not deducted on line, but after typing out the invoice.

I'd like to buy the goods, but I don't have a credit card.
You can always complete the order, by entering your personal information, without credit card details (a further step) and print out the completed order and post it to us along with your cheque or money order. 

Returns
Our products, in addition to the usual legal requirements, are covered by warranties as specified on product pages.  
If you find that you need to return or exchange an item, please make sure you ring or email us first at sales@grainmills.com.au (this e-mail address is being protected from spam bots, you need JavaScript enabled to view it) to inform us of the issue and discuss the reason for your return. Items that are returned to us without prior contact will not be eligible for a return or credit. Postage costs are non-refundable.

 A return enquiry must be accompanied by a very valid reason, this only applies to appliances that have proven not to conform to what could be reasonably expected in the way of performance for that type of product, compared to similar types. Once an item has been used, it becomes second hand and can no longer be resold, there is no refund on used items.
Please note that returned goods, unless for valid reason, will incur a "small return to stock fee" to cover expenses, The amount varies between $10 and $20 for larger items.
When returning items for a valid reason, authorisation is first required, and the method of return delivery is usually by Australia Post, unless agreed otherwise. 

Damaged in Shipment:
In the event an item has been damaged, please keep the item in its original packaging and contact the delivering carrier (Australia Post or Fastway) to arrange for inspection.
Our products, in addition to the usual legal requirements, are covered by warranties as specified on product pages.

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