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Shopping Information 

How do I order items on this site?
Just click on the blue image below the product to purchase, click again when it turns to green, then it takes you to your shopping cart, which is adjustable……….you can keep on shopping, or proceed to the checkout for total.

Details are only forwarded to LB Healing Products after you have entered the checkout area and completed the transaction.
Your card details are manually entered and processed after ordering at the office here.
To find your shipping price first, just fill in your post code on the shipping calculator on lower left of shopping cart view, or just proceed with the order.

We recommend parcels be sent by airmail, as parcels by sea freight can take up to 3 months, and accordingly, we can not be held responsible for delays as can happen with any postal system.

Payment Information:

You can charge your purchase via MasterCard & Visa. Or pay through Direct Bank Deposit.
You can also mail in your order and pay by money order or cheque, please allow 3-5 days for processing.
Please do not send cash.

GST must be charged for all Australian Residents.
The current Australian GST tax is 10%.
Postal Orders or Cheques (payable in Australia) should be sent to: LB Healing Products, 2430 Hill End Road, Mudgee, NSW 2850 Australia. Note Bondi Beach Branch: Admin only.

Bank Transfers to: LB Healing Products, BSB: 062-601 Account number: 1025 6438, Commonwealth Bank, Springwood, NSW 2777 Australia. SWIFT Code: CTBAAU2S
(NB prices are in AUD$) If you are unsure, please contact us by e-mail or phone to confirm ordering details and freight charges.
(Receiver details, to be used only for International Transfers: LB Healing Products, 2430 Hill End Road, Mudgee, NSW 2850 Australia.)

Shipping & Handling:
All orders are processed and shipped according to availability. Please allow up to 1-2 week for delivery.
International Orders:
We welcome international orders, which are shipped via Air Mail.
Any customs transactions/fees in the receiving country are the responsibility of the purchaser. 

 Availability:
Most items are always in stock, otherwise customer will be informed.
If you have a deadline, please contact us via email, and indicate your deadline in the “Comments” section at the “Check Out” point of your shopping cart.
We will try our very best to work with you. But we do not make any guarantees.
Please note for your privacy, the return address on your package(s) will state “LB Healing Products”.

I’d like to buy the goods, but I don’t have a credit card.
You can always complete the order, by entering your personal information, without credit card details (a further step) and print out the completed order and post it to us along with your cheque or money order.

 

Returns

 If you find that you need to return or exchange an item, please make sure you ring or email us first at [email protected] to inform us of the issue and discuss the reason for your return.
Items that are returned to us without prior contact will not be eligible for a return or credit.
Your Postage costs would then be non-refundable. A short delay in sending due to circumstances beyond our control does not warrant a refund.

A return inquiry must be accompanied by a very valid reason, this only applies to appliances that have proven not to conform to what could be reasonably expected in the way of performance for that type of product, compared to similar types.
Once an item has been used, it becomes second hand and can no longer be resold, there is no refund on used items and restocking fees apply as well as freight costs.

When returning  unused boxed items for a credible reason, authorization is first required, and the method of return delivery is usually by Australia Post, unless agreed otherwise, and a 20% return to stock fee may apply.

More detailed info on returns as above

Must be within 14 days, and returned at customers expense, and any free freight given, must be returned if there is no fault in the appliance.
Must be sent back to the appropriate return address as given by LB Healing Products, legally retailers can specify
return to locations, repair centres and remote warehouse locations, as used by the retailer.

Damaged in Shipment:
In the event an item has been damaged, please keep the item in its original packaging and contact the delivering carrier Australia Post or courier to arrange for inspection, and inform us.
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